Frequently asked Questions

• I replenished the balance, but the money did not come to the account. What to do?

  If the funds did not come immediately after replenishment, do not worry. Wait 1 hour. If the money has not been received within an hour, please contact support, indicating the details of the payment.
• After opening the case, the item did not arrive or you cannot pick it up. What needs to be done?

  If the item did not arrive, go to your profile and click on the "Pick up" link on the item you are interested in. If the item is not displayed, it is possible that: your exchange is blocked, inventory is hidden, the bot has problems with Steam communication. Please write to our support and we will find the cause as soon as possible and solve it.
• I have money on my Steam account, but it doesn't show up on Skinbox. Why?

  Unfortunately, Steam Balance does not apply to skinbox. But you can always replenish the balance separately, through the button “Top up balance”
• Why can't I apply a promo code?

  Some promo codes can only be used with a certain Steam account level. Unfortunately, you will not be able to use the promo code with a Steam account level 0.
• I didn't find the question I was interested in.

  Dont be upset. You can always write to us in support and we will answer your question as quickly as possible.